Reservation conditions

RESERVATION OF MOBILE HOMES

You can make reservations for mobile homes by e-mail. Please specify the desired date of arrival/departure, the number of adults and the number and age of children in your inquiry. If you have a pet, please let us know.

We are not obliged to respond to incomplete inquiries.

The maximum capacity of the house must not be exceeded!

After selecting an accommodation unit, we send you a reservation offer that contains the following information: period of stay, reserved services, total price of stay, information required for advance payment and conditions for canceling the reservation. The duration of the offer is specified in the offer. If we do not receive a confirmation of advance payment within the specified period, the reservation is automatically canceled and Camp Punta Jerta is not obliged to inform the guest about the cancellation of the offer.

The minimum stay in mobile homes in seasons IV and V is 4 nights, and in seasons I, II and III it is 7 nights.

Final cleaning, tourist and environmental tax are included in the rental price.
Final cleaning includes: cleaning and initial set of bed linen and 2 towels per person.

RESERVATION CANCELLATION CONDITIONS
- If the guest wants to cancel the reserved accommodation, he must do so in writing (e-mail). The reservation department must confirm the cancellation of the reservation in writing.
- Free cancellation of the reservation is up to 30 days (14:00 CET) before arrival.
- For a refund of the advance payment, the guest must provide the following information: full name and surname of the person who made the payment, full address, name of the bank, IBAN and SWIFT CODE.
- For later cancellation of the reservation, we keep the advance payment.
- In case of early departure, we charge you for the full amount of the reservation.
- In case of cancellation of the reservation up to 30 days before arrival, we will refund the advance payment.

ARRIVAL AND DEPARTURE TIME
The use of mobile homes on the day of arrival is from 16:00. On the day of departure, guests are asked to vacate the mobile homes by 10:00 a.m. We undertake to keep your reserved mobile home until 19:00 on the day of arrival. In case of delay, please inform us about it no later than 19:00 on the day of arrival. If you inform us about the delay, we will keep your reserved accommodation until your arrival.

INSURANCE
Camp owners will not be held responsible in the event of theft, accidents or damage to property or persons, nor will they assume responsibility for damages caused by thunder, hail, fallen trees and branches, diseases, epidemics, fires, natural disasters, etc. Guests are advised to insure their property against the possible risks of staying in the camp with an insurance company of their choice.

PITCHES RESERVATION
You can reserve pitches by e-mail. Please specify the desired date of arrival/departure, the number of adults and the number and age of children in your inquiry. If you have a pet, please let us know. Likewise, please indicate in your inquiry whether you need pitches for a tent, van, camper or mobile home. We are not obliged to respond to incomplete inquiries. After choosing the accommodation unit, we send you the booking confirmation. The reservation confirmation is valid only for the agreed number of nights and the number of persons specified in the reservation. The stated number of persons must not be exceeded. If the guest wants to cancel the reserved accommodation, he must do so in writing (e-mail), and the reservation department must confirm the cancellation in writing.

PITCHES REGISTRATION/REGISTRATION
Use of the pitches on the day of arrival is from 12:00 p.m. On the day of departure, guests are asked to vacate the pitch by 12:00 noon. We undertake to keep your reserved plot until 17:00 on the day of arrival. After that, we reserve the right to resell the plot. In case of delay, please inform us about it no later than 17:00 on the day of arrival. If you inform us about the delay, we will keep your reserved plot until your arrival.

PAYMENT
Payment can be made in cash or by credit card. Payment is possible between 9:00 a.m. and 7:00 p.m. at the camp reception.